Service

We offer free shipping & Express extra pay freight shipping service. Warehouse:China

Free shipping Service :
System Operate Time : 1 day
Warehouse Operate Time: 2day
Shipping Time : 20-30days
Total Estimate Time : 20-35days

Express extra pay freight shipping service :
System Operate Time : 1 day
Warehouse Operate Time:1day
From warehouse to forwarder : 1day
DHL Shipping Time : 3-5days
Total Estimate Time : 7-12days

The DHL freight will be calculate when you check out,if there didn’t showed this option,please send us email.

For below situation you can apply us return & refund part or full amount:
1.
By free shipping way ,received the goods time >45days
We can refund you 15USD as compensation ,at the same time you keep all goods.
2.
By free shipping way ,received the goods time >60days
We can refund competely ,at the same time you keep all goods.
3.
Product Quality Issue

Within 3days after received the goods,take the picture or videos ,send us email describe the problem. We can send you replacement new product or refund .


4.If not belong to above situations,within 7days after received the goods ,you can apply us refund.You need to pay full freight from your place back to China warehouse.And remark the details in the package : ID,product link,email,phone,paypal account,name.All returned items must be in the original packaging and provide us with the shipping tracking number.
After we received the package,and confirmed everything ok,we will refund you money within 7-9days.

* 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
* Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

For all online shopping ,we accept Paypal . Paypal also available with credit card. For wholesales customer ,if the total amount more than 2000USD,please send us email to pay by company bank ,the bank fee will cheaper than by Paypal.

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can manage, update and delete your information.


INFORMATION TELESIN COLLECTS
Things you create or provide to us
When you buy products on our website,you provide us with personal information that includes your name,phone number,email ,consignee address,remark.
When you create a member account,you provide us your email.
When you to be our promote partner ,you offer us your bank or Paypal account name so that receive the commission.


WHY TELESIN COLLECTS DATA
We collect information to provide below service:
1.shipping goods to your destination.
2.Offer the before or after sales service.
3. Product promote Information.(this service is option)


SHARING YOUR INFORMATION
When we need to shipping goods to you,your consignee inform
ation will be let the forwarder know.


YOUR PRIVACY CONTROLS
You can require us delete your information from our system,we will not record any of your information,and you will never receive our email or call for communicate. If you need to do this,please send us email : support@telesin-store.com

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